Randy:
The largest study of consumer legal needs and client satisfaction with
legal services was the 1994 ABA Comprehensive Legal Needs Study. The
full findings of the study are at:
http://www.americanbar.org/content/dam/aba/migrated/legalservices/downlo
ads/sclaid/legalneedstudy.authcheckdam.pdf
<http://www.americanbar.org/content/dam/aba/migrated/legalservices/downl
oads/sclaid/legalneedstudy.authcheckdam.pdf>
The Recommendations from Comprehensive Legal Study can be found at:
http://www.americanbar.org/content/dam/aba/migrated/legalservices/downlo
ads/sclaid/agendaforaccess.authcheckdam.pdf
<http://www.americanbar.org/content/dam/aba/migrated/legalservices/downl
oads/sclaid/agendaforaccess.authcheckdam.pdf>
The following recommendations are consistent with the benefits of
Collaborative Practice:
1. Increase the flexibility of the civil justice system, thereby
expanding the
options available to people seeking help with a legal problem.
* Encourage the delivery of legal services on a task-by-task basis so
that informed consumers can make choices about the services to
be provided.
* Find new ways for lawyers to work with nonlegal third parties and
expand roles for paralegals.
* Make the courts more approachable and simplify forms and
procedures.
* Remove selected issues from the courts entirely and allow them to
be handled through administrative procedures or directly by the
involved parties.
* Increase the use of alternative dispute resolution.
* Experiment with alternative fee arrangements.
As to client satisfaction with litigators. the overall satisfaction with
the legal process is 54% with 38% of consumers being dissatisfied.
However, the satisfaction with lawyers (outside of litigation) is much
higher: up to 75% satisfaction rate for lawyers-consistent with the IACP
research. Consumers like lawyers for their honesty, explanation of
concepts, and attention to their clients before litigation is commenced.
Once clients hit the litigation system, satisfaction with their lawyers
drops dramatically.
Both the entire ABA Study and its
Recommendations make fascinating reading and should be considered for
practice group reading and discussion.
Forrest (Woody) Mosten
Collaborative Attorney
Certified Family Law Specialist
Board of Specialization, State Bar of California
9401 Wilshire Blvd, 9th Floor
Beverly Hills, California 90212
Office Phone 310-473-7611
Training Phone 310-441-1454
Cell Phone 310-721-4291
Fax 310-470-2625
Adjunct Professor of Law, UCLA School of Law
www.MostenMediation.com
www.CollaborativeDivorceHandbook.com
From: CollabLaw@xxxxxxxxxxxxxxx [mailto:CollabLaw@xxxxxxxxxxxxxxx] On
Behalf Of Randall Pitler
Sent: Friday, March 21, 2014 5:58 AM
To: CollabLaw@xxxxxxxxxxxxxxx
Subject: [CollabLaw] Divorce satisfaction (or lack of) statistics
Friends,
The IACP has conducted client satisfaction surveys that show a 75%
satisfaction rate for the process and 72% for the results. I'm looking
for a survey that asks the same question of people who litigation.
Is anyone award of such a survey or study?
I'll hang up and listen.
Thank you.
Randy Pitler
---------------------------------------------------------------
Randall B. Pitler
Pitler Family Law & Mediation, P.C.
1212 South Washington Avenue
Royal Oak, Michigan 48067
t:248.584.0400
www.AmicableDivorce.com <http://www.amicabledivorce.com/>
twitter: @randypitler