Hi,The clear settings reset just restores default settings, but does not wipe your data. To do this, you have to go to support information mode and perform a hidden command to reformat the flash disk. So what exactly does the exception message state? That way we'd be able to narrow the possibilities.
Cheers, Joseph ----- Original Message ----- From: Megan Hudgins <hudginsmegan47@xxxxxxxxxTo: Joseph Lee <joseph.lee22590@xxxxxxxxx>, daniel.semro@xxxxxxxxx
Date sent: Mon, 29 Jul 2013 15:11:27 -0400 Subject: Re: [BNU] Re: Exception commands Thanks for the explanation Joseph. I've just been doing a soft reset when I get the "exception command" messages. They still happen, but it clears up for the moment, anyway. Isn't the 456 reset the one that clears all your data? Just curious. ----- Original Message ----- From: Joseph Lee <joseph.lee22590@xxxxxxxxx To: Daniel Semro <daniel.semro@xxxxxxxxx>, joseph.lee22590@xxxxxxxxx Date sent: Mon, 29 Jul 2013 11:53:52 -0700 Subject: Re: [BNU] Re: Exception commands Hi Daniel, Unfortunately, even doing a clear settings reset will not help, as it is directly related to hardware (and, to some extent, software). Although clear settings reset will delay this problem, it'll still happen (sorry about that). Cheers, Joseph P.S. Was I harsh? If I was, sorry. ----- Original Message ----- From: Daniel Semro <daniel.semro@xxxxxxxxx To: joseph.lee22590@xxxxxxxxx Date sent: Mon, 29 Jul 2013 13:48:49 -0500 Subject: Re: [BNU] Re: Exception commands Hi Joseph and Megan, Megan, to fix the "exception messages", I would do a "clear settings RESET." To do that: Press and hold dots 4-5-6, and press the reset button (gently.) You should hear: 1. A beep confirming the unit has been reset. (and "starting KeySoft" should appear on the display 2. after a short while you should hear: (music) and then KeySoft version 9 2 2, build 1075 main menu. Let me know if you have any further questions, I'm always delighted to help. Daniel Semro daniel.semro@xxxxxxxxx On 7/29/13, Joseph Lee <joseph.lee22590@xxxxxxxxx> wrote: Hi, An exception means that there must be something exceptional (sort of out of ordinary operation) going on. Usually, the exceptions so far deals with memory and data access. It comes in the following forms: * Data misalignment: BrailleNote's processor is a 32-bit ARM CPU, so that each instruction for it requires four bytes (32 zero's and/or 1's). If that is not the case (say if the length is 24 bits or something else), then the processor will see that the data is not aligned (doesn't fit it, or doesn't make sense). To avoid this, a technoique called "padding" is used (to fill the gaps). * Access violation: Usually, a program should work with its own memory space. However, at times, a program may ask to write to (store) or read from (load) some location in memory (or a storage device) that it doesn't have access to. The two common forms are an invalid (or outdated) location (or what's called "address") or 0 (we software guys call it "null"). In many cases, it'll be 0 or some other memory location (usually RAM). When this occurs, the OS (operating system, or system software) notifies the user that the program is not doing what is right (doing what it is supposed to do), hence giving you an exception message. These are quite serious (especially if it says, "access violation reading 0") but not as serious as KeySoft being terminated (application errors, as these are caused by KeySoft doing something seriously out of bounds). I believe Alex knows more about this topic than I do (hope I gave a simle explanation). Cheers, Joseph ----- Original Message ----- From: Megan Hudgins <hudginsmegan47@xxxxxxxxx To: braillenote@xxxxxxxxxxxxx Date sent: Mon, 29 Jul 2013 14:16:02 -0400 Subject: [BNU] Exception commands Hi, Can anyone please tell me what exactly an exception command is and what they are for? ------------------------------- BNU: BrailleNote Users - a forum for users of BrailleNote family of products from Humanware. 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