I had the same problem. But once I downloaded and installed the program I was able to connect. Perhaps it was your firewall that prevented you from connecting. I had to tell mine to allow the connection. So you may want to check that. Grace ----- Original Message ----- From: rita weyler To: bookshare-discuss@xxxxxxxxxxxxx Sent: Saturday, June 09, 2007 5:21 PM Subject: [bookshare-discuss] tried again Hello all I tried again. I downloaded the software again as Scott suggested. I am still getting the same message. Rita