Hi Ann, Please ignore the log in prompt on the change password screen. Just enter the required password information. Email support@xxxxxxxxxxxxx or call 650.644.3424 if you have questions. Regards, Rob Turner email: rob.t@xxxxxxxxxxxx phone: (650) 644-3424 Bookshare Technical Support Benetech 480 S. California Ave., Suite 201 Palo Alto, CA 94306-1609 USA Fax: +1 650 475-1066 -----Original Message----- From: Ann Parsons [mailto:akp@xxxxxxxxxxxx] Sent: Wednesday, February 10, 2010 7:09 AM To: bookshare-discuss@xxxxxxxxxxxxx Subject: [bookshare-discuss] To whom do I write? Hi all, One of my students has started the process of becoming a bookshare member. He got a link to change his password, and we did that, but it took us back to a page where there was a log-in screen. When we input the new userID and password, it kept knocking us out again. To whom do I write to resolve this? Is it still John Glass John.glass@xxxxxxxxxxxx, or somebody else? Please advise. Thanks. Ann P. -- Ann K. Parsons Portal Tutoring EMAIL: akp@xxxxxxxxxxxx web site: http://www.portaltutoring.info blog: http://www.samobile.net/users/akp/blog Skype: Putertutor "All that is gold does not glitter, Not all those who wander are lost." Email services provided by the System Access Mobile Network. Visit www.serotek.com to learn more about accessibility anywhere. To unsubscribe from this list, send a blank Email to bookshare-discuss-request@xxxxxxxxxxxxx Put the word 'unsubscribe' by itself in the Subject line. To get a list of available commands, put the word 'help' by itself in the subject line. To unsubscribe from this list, send a blank Email to bookshare-discuss-request@xxxxxxxxxxxxx Put the word 'unsubscribe' by itself in the Subject line. To get a list of available commands, put the word 'help' by itself in the subject line.