The card has been formatted by the Stream. It already has a couple of books on it that I transferred with the Stream companion before I started having this problem. In a message dated 8/17/2008 3:35:17 P.M. Pacific Daylight Time, diverson@xxxxxxxxxx writes: Is the card in your reader a card that has been formatted by the stream? If it is a brand new card then the folders aren't there. Put that card in to the stream first and let the stream format the card for you then try again. Sincerely Yours, Duane Iverson To unsubscribe from this list, send a blank Email to bookshare-discuss-request@xxxxxxxxxxxxx Put the word 'unsubscribe' by itself in the Subject line. To get a list of available commands, put the word 'help' by itself in the subject line. **************Looking for a car that's sporty, fun and fits in your budget? Read reviews on AOL Autos. (http://autos.aol.com/cars-Volkswagen-Jetta-2009/expert-review?ncid=aolaut00030000000007 )