Diane The request is made to support@xxxxxxxxxxxxxx It has to be made monthly following your reaching that limit. Apparently, something has to be reset to send the counter back to 0. So, if I were planning such a massive book retrieval effort, I'd do it early in the work week and figure that I might not have the ability to download for a day or so depending, of course, when Peter or someone happens to grab your email and is in a position to act upon it. I don't believe it is possible to have the counter set for a higher number which would be nice if someone were a heavy newspaper downloader. To unsubscribe from this list, send a blank Email to bookshare-discuss-request@xxxxxxxxxxxxx Put the word 'unsubscribe' by itself in the Subject line. To get a list of available commands, put the word 'help' by itself in the subject line.