Beth, I presume that is the transfer tool you're talking about. Go to www.aph.org/tech/bp_setup.exe to download the latest official software tool. It'll install just fine. Feel free to contact me on MSN Messenger or by email if you've more problems or questions. Jeremiah Z. Rogers Email/MSN Messenger: jzr@xxxxxxxxxx On the web: http://personalpages.bellsouth.net/j/z/jzrogers/