Albert: 1. Remove the batteries. 2. Remove the flash card. 3. Re-insert the batteries. If you don't hear anything, the unit needs to come back. Rob Meredith >>> albertgriffith@xxxxxxxxxxxxx 08/29/04 09:15PM >>> After checking for updates, I didn't hear any of the sounds associated = with this operation. When I next plugged the unit into a USB. port, my = computer wouldn't recognize it. When using earphones, there's no sound either. = I've tried resetting the unit without success. Anyone have other suggestions? thanks