Hi all, After doing what was earlier suggested, I reinstalled the Bookport Transfer software from the website just in case that might have made a difference somehow. I also read through the manual and checked all the troubleshoot problems that were listed--I reassigned a drive letter to the Bookport along with every other thing I thought might work. It continues to come up as a drive, but will not show as connected in the Bookport Transfer software--which I still have to manually bring up... Once I bring it up, the update box seems to pop up for just a second and then goes away while all the while the Bookport is still showing as not connected. I am running version: 01.00.04 of the firmware and version: 2.3.1.0 of the Bookport transfer software. Any help is as always appreciated. Thanks, Shanda