[bookport] introduction and appreciation
- From: "Ann Lemke" <alemke2@xxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Thu, 30 Mar 2006 22:09:07 -0600
Hi Bookport Listers,
Someone mentioned this list to me, so I decided I definitely needed to join.
I'm a counselor at a community college in El Paso, Texas, where I've worked for
almost 30 years. I don't own a great deal of technology--I've got a couple of
young adult daughters, so you know where my money has gone--and so you can
imagine my delight, when a dear friend of mine surprised me with a bookport for
Christmas. What I didn't know was that within a couple of short months, I
wouldn't be able to leave the house without my bookport.
Now for the appreciation: I had purchased the bookport key from RFBD and had
ordered some books. I was able, seemingly, to activate they key but couldn't
transfer portions of books from the computer to the bookport. I called RFBD,
talked to a bookport owner friend, and had a sighted coworker observe me going
through the registration process with the RFBD key a second time. Finally, I
called APH technical support. Pamela was fantastic. Though I must have
appeared to be clueless, she talked me through the process again and, after
reformatting the flash drive, it was successful! I just can't say enough about
how helpful and patient and matter-of-fact Pamela was in assisting me with this
problem.
Ann Lemke, Ph.D., Counselor
Center for Students with Disabilities
El Paso Community College
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