[bookport] Re: broken Book Port
- From: "Lynnette" <superlynne@xxxxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Tue, 27 Dec 2005 22:35:17 -0500
Wow!
Thank you very much. I'll try this after January 3.
Best wishes for a happy new year,
Lynnette
----- Original Message -----
From: "Ruthie, also known as Sunshine" <sunshine817@xxxxxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Tuesday, December 27, 2005 9:17 PM
Subject: [bookport] Re: broken Book Port
APH staff will be back on Jan. 3. You might consider waiting until you can
speak with someone! I know their address is 1839 Frankfort Avenue,
Louisville, KY 40206, but I generally speak with someone at aPH before
sending a product in.
Here's info from the website.
General Repair Policy
If you are experiencing trouble with an APH product, please call
1-800-223-1839. Explain the problem to our friendly Customer Service
staff. It is possible
that we can help you over the phone. If it is determined that your product
does require servicing, please use the following guidelines.
Products Under Warranty:
Electronic Products Under Warranty: Unlike all other APH products,
electronic products do not require a Return Authorization Number for an
under-warranty
repair. Note: We can more accurately determine the problem for electronic
products if you include all accessories such as batteries, battery clips,
power
adapters, and headphones; however, please note that extended warranties do
not cover replacement of these accessories. Please call Customer Service
about
the warranty on the following products: Magni-Cam Electronic Magnifier,
Primer (TM) Electronic Magnifier, Orion TI-34 Talking Calculator, and Book
Port.
Please do not return these products to APH.
Products Out of Warranty -- Set Fee for Each Product: There is a specific,
set repair fee for each commonly serviced APH product (please refer to
chart
below). The set fee allows us to more quickly and efficiently service your
product.
The fee is to be submitted at the time the product is shipped to APH for
repairs. Please be sure to include a written description of the problem.
You may
pay the fee with a check; money order; Discover®, MasterCard®, or Visa®
credit card; purchase order; or Federal Quota order. If you do not include
the
set repair fee, your equipment will not be repaired until the fee is
received.
You will not be charged more than the set fee for a particular item no
matter how extensive the necessary repair. Items which are not repairable
will be
returned to you. For a nonrepairable item, you will receive a refund of
the repair fee, with a $5.00 handling charge deducted.
If you have questions, please call Customer Service, 1-800-223-1839.
Hope this helps.
Ruthie
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