Hello: 1. I don't know what you mean with reguard to Check Disk and ncc.html as they are not related. 2. Yes, you will have to resend DAISY books to get access to levels 2 through 4. We don't support levels 5 and 6 directly, but we support any level with A+C and D+F. (These used to be 4+7 and 7+9.) 3. I don't know if you need to reformat or not. Normally, this shouldn't be necessary. Rob Meredith >>> r.pfeiffer@xxxxxxxxxxx 03/22/06 10:25AM >>> Despite previous questions on this subject, I am uncertain about getting started with the new firm ware, so I am asking for additional help: Working with a previously loaded 2 gigabit card and the previously loaded software and firm ware: 1. What should I expect to see after starting the check disk when focused on flash card memory? I have seen a NCC.html screen but it just sits there for a long time seeming to do nothing. 2. Do I have to reload Daisy formatted stuff to navagate to the headings of all levels? The 3-6 key moves forward through what seem to be level 1 headings, but the 6-9 and 9-# do not appear to navagate to levels 2 and 3. 3. Will it be necessary for me to reformat the flash card and start over with the installation of firm ware and reading materials? ******** more Background below Unfortunately, I only learned the proper steps for getting started after first unintentionally loading an RFBD book which the transfer program had found in a CD drive. Then, I intentional loaded the upgrade to 2.20. The upgrade to 2.2 may have been previously loaded, as the previous software was setup to automatically check and install upgrades each time it had access to the internet. After that, I deliberately upgraded the software. As you can see, I was just feeling my way along without much of an idea how to interact with the transfer program.