I just got back on the internet and I updated the book port software and also the firmware. Aparently the book port firmware did not install correctly, because I keep getting a message that says, "announcements missing.". My computer still sees the book port as a removable disk and it can also see any content that may be on the flash card. The book port transfer program can also see the book port as a removable disk and it can also see any content that may be on the flash card. I also put in a fresh set of battories and tried to reformat the flash card. I got the same message as above and the flash card was not reformatted. Sincerely, Gary Glosenger.