[bookport] Re: Help! BP transfer software Hangs up while updating
- From: "PAMELA RADER" <PRADER@xxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Mon, 24 Sep 2007 11:15:47 -0400
Hi Primo:
This will sound odd, but it has worked with others:
Whenever you update the Book Port Transfer program, the Book Wizard reader also
gets updated. I think that is what's causing the hangup. Try opening the Book
Wizard Reader program from your Desktop. Then, choose the "Check For Updates
Option and let that program update. Once that's done, you might want to
restart the PC.
Then, try opening the Book Port Transfer and you should be good to go.
Incidentally, if you download the latest version from our web page, you'll have
the latest update.
If the above doesn't help, then you need to look at any firewalls and see if
that's what's blocking the program from running.
Pamela Rader, TECHNICAL SUPPORT
American Printing House For The Blind
1839 Frankfort Ave.
Louisville, KY 40206
PHONE: 1-800-223-1839, Ext. 307
>>> pcadawas@xxxxxxxxxxx 09/20/07 11:55AM >>>
Hello Listers,
I just having a problem with my Book Port transfer software.
I got this new computer , of course it's using window vista.
I downloaded the new transfer software, Installed it, and it work for a while.
The other day, I did the option setting, and checked the check for auto check
update for both the firmware and the software transfer.
So when I connected my book port to the USB, It automatically look for the new
update.
The Problem is...
The book port transfer software hang up, and it list this error message.
" Book Port software update not responding. "
The transfer software hang up, and never do any thing. I can mot even close it.
I did the alt+f4 to close the application, and the window show.
" Microsoft Windows
[Main Instruction]
Book Port Transfer MFC Application is not responding
[Content]
If you close the program, you might lose information.
[Close the program] [Wait for the program to respond]"
If I click the close button, the book port update not responding will show
again, and then no more respond even I press the alt+f4 key.
NOW..
This message" book port update not responding "
show every time I open the book port transfer. So That mean I can not upload
any books to my beloved book port using the transfer software.
What I did?
1, I uninstalled the book port transfer from my computer, deleted manually all
the left over files from the book port transfer folder, and re install the
bp_setup again.
Guest what happened?
It did the sane thing! the **/$ " Book port upgrade not responding" Message
pop up again when I run the transfer software, or hook up the Book port to
the usb.
Any suggestions? Do any one had this type of problem?
I hope that someone fro the list can help me solve this mystery.
Many thanks,
Cheers,
Primo
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