Hello APH and List I noticed from the APH webpage that there was a new firmware update in September. As my update is dated May 2005, which Hagger Electronics in the UK gave me, I decided it was time to update. I went on my husband's XP machine as usual, plugged in the Book Port, the transfer program came up and stated that it was looking for new updates - I had recently checked that box - there were no new updates according to the program. It said 100% complete. We tried plugging the Book Port into the machine without the USB hub, the machine is connected to the Internet - we are on broadband, the Book Port was locked - this I usually do when using the transfer software. I also perused the manual which gave me no more clues. Perhaps you might have an answer to this? Julia. -- No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.1.362 / Virus Database: 267.13.10/189 - Release Date: 30/11/05