[bookport] Re: Audible info
- From: "Robert Acosta" <boacosta@xxxxxxxxxxx>
- To: <bookport@xxxxxxxxxxxxx>
- Date: Mon, 25 Oct 2004 07:54:13 -0700
Hello David,
I don't understand what happened here. I got Sea Biscuit downloaded just
fine and read it months ago and burned it to disk. I just love Audible.
Their Techs are just great.
----- Original Message -----
From: "David Allen" <wd8ldy@xxxxxxxxxx>
To: <bookport@xxxxxxxxxxxxx>
Sent: Thursday, October 21, 2004 12:10 AM
Subject: [bookport] Audible info
> Hello to all!
>
> Today I got the answers to the problems I reported yesterday. I thought my
> experience might be useful to others, so I wanted to share what I've
> learned.
>
> Yesterday, I reported being unable to find a book "Seabiscuit" when
> searching their web site. I thought this odd because this was one of the
> books offering a brief sample when I was debating joining. When I reported
> my problem here, Barbara Jone responded that she had no problem locating
> the
> book. This caused me to think I must have done something wrong in
> organising
> my search. So I went back and tried a few more times, only to experience
> the
> same results I'd previously received. In the course of my discussion with
> Audible Tech Support today, I learned that they do not have international
> distribution rights to this book, which is why my searches suggest it
> isn't
> available. This is something that is never mentioned in their promotional
> information, a fact which I consider to be most unfortunate.
>
> The other thing that I learned was that I had installed Audible Manager
> incorrectly. I'm not sure how that happened as I followed the instructions
> as carefully as I could. But the gentleman I spoke with offered to fix it
> through remote access. This was fun to watch as I had not previously seen
> remote desktop in action.
>
> My conclusions. I'm not sure if I will continue my membership in Audible
> or
> not. It will be determined largely by how many more times I encounter the
> inability to read what I want from them due to international copyright
> restrictions, which clearly lowers the value of the money I spend with
> them.
> I am satisfied, though, that their tech support is extremely competent and
> did result in solving my problems in a very helpful and cordial manner.
>
>
> David Allen
>
>
Other related posts:
