David,
That is such great news. I am so happy for you.
Christina
-----Original Message-----
From: blind-philly-comp-bounce@xxxxxxxxxxxxx
[mailto:blind-philly-comp-bounce@xxxxxxxxxxxxx] On Behalf Of David Goldfield
Sent: Sunday, November 29, 2015 8:56 PM
To: blind-philly-comp@xxxxxxxxxxxxx
Subject: [blind-philly-comp] Toshiba External Hard Drive Fixed
I now have full access to my Toshiba hard drive. Yesterday, I contacted
the Microsoft disability help desk and spoke to a very nice and
knowledgeable woman who tried a variety of things but concluded that she
felt there was a chance that my drive might have been corrupted and
suggested that I connect it to another computer to see if it would be
seen by that computer. I respectfully disagreed with her but thanked her
for her time and chose to pursue other options, as I won't have access
to another PC until I get back to work on Tuesday. I received two
additional responses regarding my problem, one from the Microsoft
community and the other from the Toshiba forum via the Toshiba site. The
response from the Toshiba forum seemed the most promising and I chose to
pursue it. Essentially, I was advised to run diskpart, a disk
partitioning utility which you need to run from the command line. I was
given some command line arguments to use to reformat the drive. Twelve
hours later, the drive was formatted but the computer still would not
see it in File Explorer. I went into Disk Management and saw that it was
recognized as a disk drive. I then right clicked the drive and was given
an option to add a drive letter. Once I did this and chose E, which is
what it was before I stuck my hand in the lion's mouth and messed up the
drive, everything worked and it now is a fully functioning 1.5 TB drive,
showing up in File Explorer as it always did. This has been a learning
experience for me, although admittedly not quite the way I wanted to get
educated. Still, I'm Ok and just wanted to send out that report.
--
David Goldfield
Assistive Technology Specialist
Feel free to visit my Web site
WWW.DavidGoldfield.Info
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