Love My Echo - Friday, June 15, 2018 at 1:09 PM
Fast Tips Friday: Alexa Tech Support Scam Alert
About once a month I’ll get a message from an LME reader complaining about not
being able to get the Alexa tech support they’ve paid for. But here’s the
thing: Amazon does not charge for tech support on their own devices. If you’re
paying for it, you’ve fallen victim to an Alexa tech support scam.
Amazon Offers Alexa Tech Support FOR FREE
Amazon has never charged for Alexa tech support, and if their handling of other
Amazon devices (like their e-readers and Fire tablet line) is any predictor of
future behavior, they never will.
Ignore any ads, emails, articles and such that offer an Alexa troubleshooting
and tech support contract. With the exception of large businesses, apartment
buildings and hotels that own and maintain a large inventory of Alexa devices,
nobody needs an Alexa tech support contract because they can get the support
they need directly from Amazon — for FREE.
Not only is Amazon’s tech support free, it’s superior to anything you’re going
to get from these scammers since you’re going directly to the source of Alexa
devices and software. Amazon will always have the best and most up-to-date
information on all things Alexa, and Amazon is highly motivated to keep Alexa
device users happy so they won’t defect to a competitor product.
Also: Amazon does not charge a monthly fee for the Alexa service: it’s FREE as
well.
You have to buy the Alexa device and you have to have electricity and WiFi
service for it to function, but that’s it. Once you’ve bought your Echo, Spot
or whatever, you’re done paying for access to Alexa.
How To Reach Amazon Tech Support
Amazon Alexa / Echo Tech Support phone number:
1-877-375-9365 – 3am to 10pm PST, 7 days
I just tested the number to verify it’s still valid, and got through with no
difficulty. However, I’ve heard about (and personally experienced) intermittent
trouble getting through in the past, especially around busy shopping seasons
like Prime Day, Black Friday week and so on. Alternatively, you can go through
the Help > Contact Us links on the Amazon site (which offers the option to have
Amazon call you on a provided number immediately), use the Help & Feedback form
in the Alexa app, or use the email address below.
Amazon Alexa / Echo Tech Support email address:
alexa-support@xxxxxxxxxx<mailto:alexa-support@xxxxxxxxxx>
Amazon Alexa / Echo Team Twitter Account
http://www.twitter.com/amazonecho – tweet them with the hashtag #TeachAlexa to ;
request new Easter eggs or features
Online access to the Amazon Alexa app
http://alexa.amazon.com
Related Links
LME Alexa / Echo Help Desk: Fixes For Common
Problems<https://lovemyecho.com/2015/11/04/echo-help-desk/>
LME Alexa FAQ Post Series<https://lovemyecho.com/alexa-faq/>
Answers to all the most common questions about Alexa, what Alexa can do, and
how to use Alexa’s various features.
* * *
The Fire TV Cube<https://amzn.to/2JlASmR> (currently available in the US only,
as of 6/15/18) aims to provide the voice control home theater buffs have been
asking for ever since the first Echos started shipping. Whether you’ve already
got a state-of-the-art home theater setup or are in the process of building
one, piece by piece, the Fire TV Cube is a perfect addition for enabling voice
command control. Also makes a great, all-in-one gift for newlyweds, Dads and
grads because you get Alexa and Fire TV streaming all in one package! Currently
(as of 6/15/18) available for pre-order, the Cube is priced at $119.99.
<https://www.amazon.com/dp/B01NBTFNVA/ref=as_li_ss_il?pf_rd_p=4f7793d7-160b-41c0-a231-e8dc14c90a84&pf_rd_r=Y9ZEQY5CGADXXTSPCVWX&linkCode=li3&tag=lovemyecho-20&linkId=feb4b4eeeb2449b61ca0b1f18d1aa7d0>
Advertisements make it possible for Love My Echo to bring you great content for
free, so thanks for your support.
* * *
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https://lovemyecho.com/2018/06/15/fast-tips-friday-alexa-tech-support-scam-alert/
David Goldfield
Assistive Technology Specialist
Feel free to visit my Web site
WWW.DavidGoldfield.info<http://WWW.DavidGoldfield.info>