Hi, David;
I did finally get a call I believe it was Wednesday, from a man named David.
He explained that they're still settling in and making adjustments relating
to the merge. Thanks for that link. I'll sign up for that WE list one day
next week. I did resolve the issue on my own, by the time he called.
Sometimes, when I enter a link, WE abruptly bounces me out of it, which
makes doing whatever within that particular link impossible. Last weekend,
it quit talking when I wanted to download a special new plug-in.
Fortunately, someone from Hadley helped me with that and allowing me to
enter the room used for the seminar I attended. Thanks again for the WE list
link. Take care.
Lillian
-----Original Message-----
From: blind-philly-comp-bounce@xxxxxxxxxxxxx
[mailto:blind-philly-comp-bounce@xxxxxxxxxxxxx] On Behalf Of David Goldfield
Sent: Thursday, February 2, 2017 8:30 PM
To: blind-philly-comp@xxxxxxxxxxxxx
Subject: [blind-philly-comp] Re: About tec support for Window Eyes
Lillian,
I'm sorry to hear about the response you're receiving from VFO. There is
an active list which is for the discussion of the Window-Eyes screen
reader. The following link provides a form which you can fill out to
join the list.
http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com
On 1/31/2017 7:38 PM, Lillian Way wrote:
Hi, Guys;message
I ran into some problems with my W-E new version 9.5.4 yesterday. I called
A-I Squared, the Zoom Text company that bought out GWMicro. When I dialed
their number and pressed the number for tec support, I was given a
to dial another number, which turned out to be the toll-free number forfinally
Freedom Scientific. I waited on hold for nearly an hour. When a tec
took my call, he admitted he didn't know much about Window Eyes. Heasked
medashes.
for my serial number, which I have but without dashes. I don't have
GW Micro didn't include them in newer versions of the discs. I do haveall
my discs from most versions probably 7.5 and later. Anyway, he saidhe'd
have someone else call me today but nobody did. I managed to work aroundto
yesterday's issues but I'm concerned about future problems. I may need
join a user list for help in future. Hopefully I can get that info fromWWW.DavidGoldfield.Info for additional resources and information about
you,
if not from A-I squared. I'm mentioning this situation here in case
others may be using this screen reader besides me.
Take care.
Lillian
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