I'm in a complaining mood, so I hope you guys will indulge me. Remember
that recently we were talking about how Amazon seems to be taking over
everything? Well, I happened to mention that one thing they took over
was my pharmacy. I use Pillpack in Manchester, New Hampshire because
they ship my drugs directly to my door and some time back Amazon bought
them out. I said that I had not noticed any changes that Amazon had
made. Well, I think I have now noticed some changes just this morning. I
just called them with a question about the expiration dates on one of my
medications. When I have called them before I was connected directly to
a pharmacist. In fact, they even advertised that when you had a question
you would be talking to a pharmacist. This time I was on hold for a long
time and when my call was finally answered I found myself talking to a
woman with an accent heavy enough that I had to concentrate to
understand her. I couldn't tell what kind of accent it was, so she could
have been almost anywhere in the world. I think she had a difficult time
understanding me too because she had to ask me to repeat myself several
times. But I was able to ask her my question and then she had to put me
on hold while she spoke to a pharmacist. After another long wait she got
back to me and told me what the pharmacist said. She offered to connect
me to a pharmacist, but I declined because the important part of my
question was answered, but, in retrospect, I think I should have asked
to be connected to that pharmacist because I am still wondering why
there are two expiration dates on my medication. In fact, I just might
call back tomorrow and ask immediately to talk to someone who knows what
they are talking about. Now, if I called the pharmacy before and
actually got the pharmacy and now I call the pharmacy and get someone in
who knows what country who doesn't have a clue about drugs then I can
only guess that this must be something that Amazon came up with. What
was the point of this relay calling? If she didn't know the answer to my
question she should have connected me with someone who did on the spot
instead of relaying my question and then relaying the answer back to me
because there was definitely something lost in the relay.
--
---
Carl Sagan
??? Extraordinary claims require extraordinary evidence. ???
??? Carl Sagan
