[bksvol-discuss] Re: scanner problems
- From: Jackie McBride <abletec@xxxxxxxxx>
- To: bksvol-discuss@xxxxxxxxxxxxx
- Date: Tue, 3 Nov 2009 08:43:28 -0700
Monica:
Morning. I think there's a couple avenues needing exploring here. 1st
thing u should do is either look yourself if you're able or get some
sighted assistance if not & make certain the lamp on your scanner is
lit. Following that, go to control panel, scanners & cameras, & do a
scanner test & see what the results are. Lastly, should u wish to
update your driver software, then my advice is to go to the plustech
website & download the latest drivers from there.
Also, make certain u have your material positioned correctly. If it's
a book, make certain the binding is on the lower right side of the
scanner. If a page, I usually position it on the top right but play
w/that.
HTH. & let us know if u need further assistance.
On 11/3/09, Monica Svopa <mrod16@xxxxxxx> wrote:
> Hello list. My name is Monica Svopa. First let me say that I welcome any
> comments to this post off list if you feel it's necessary. I have had my
> Plustek Optibook 3600 scanner for a while and I thought it worked. The
> reason I say I thought was because I scanned a page a long time ago and I
> remember it reading to me. I currently have Kurzweil 11 installed on my
> computer. This morning I wanted to scan a page and when I scanned the page,
> it says the page appears to be blank. I printed the page off my computer in
> word so I know there's writing on it. I decided to turn it over and still
> no luck. Do you think I need to reinstall the software that came with the
> plustek opticbook scanner? If so, would anyone know what folder those files
> would be in. Again, thanks for reading my note and sorry for feeling so
> dumb.
>
> Monica Svopa
>
--
Change the world--1 deed at a time
Jackie McBride
www.abletec.serverheaven.net
Please join me Saturday, 11/7, on my walk against breast cancer by
making a donation at:
http://main.acsevents.org/goto/larkspur>
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