Julie: I think Natasha may be right. Firewall and anti-ad software has been known to conflict with actions such as these. If you don't have any software like that running, please write me offline at volunteer@xxxxxxxxxxxxx and we'll work it out. jesse. -----Original Message----- From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx]On Behalf Of Natasha & Fossey Sent: den 16 augusti 2004 23:50 To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: Problem renewing books Julie, You're not using Norton Personal Firewall on the laptop by any chance are you? I have that problem when i have Norton personal firewall enabled. i always have to disable it to download books for validation and also when i need to upload or renew. If you're not running a Norton Personal Firewall then it might be some other security setting specific to the laptop. That's what immediately comes to mind anyway. That reminds me, while i'm discussing this little issue with Norton... anybody know if there's a way to keep the personal firewall enabled and still be able to renew/upload books and download books for validation?? I'm relatively new to using Norton's Firewall so i'd appreciate any tips. Natasha & Fossey "Organizing is what you do before you do something, so that when you do it, it's not all mixed up." - A. A. Milne "And by the way, everything in life is writable about if you have the outgoing guts to do it, and the imagination to improvise. The worst enemy to creativity is self-doubt." -Sylvia Plath email: guidingpaws@xxxxxxxxxxx