Hi Natasha and others, We discovered a bug in the system today relating to resetting the password. The bug has been fixed but will be deployed only on Wednesday. The engineering team has been manually resetting log ins for volunteers/members running into this issue. I have notified them of your issue Natasha and will be in touch when they have fixed it. If anyone else has the same problem please feel free to write in and I'll report it on your behalf. Thanks, Pavi Pavi Mehta Volunteer Coordinator, Bookshare Benetech 480 S. California Ave., Suite 201 Palo Alto, CA 94306-1609 USA Phone: +1 650 644-3459 pavim@xxxxxxxxxxxx www.benetech.org The Benetech Initiative - Technology Serving Humanity A Nonprofit Organization From: bksvol-discuss-bounce@xxxxxxxxxxxxx [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Natasha Baebler Sent: Thursday, February 05, 2009 3:41 PM To: bksvol-discuss@xxxxxxxxxxxxx Subject: [bksvol-discuss] Re: Log in issues i wish it was as simple as having the old email hanging around. i cleared cookies and re-entered everything. Natasha and Guide Dog Fossey Check out my books on Goodreads: http://www.goodreads.com/profile/caninespirit "I want to be successful like everyone does, but through my idea of success. I don't just mean that I will make a lot of money and be known for what I do, but that I make a difference in someone's life." -- Megan Piontek 1985-2008 {{Miss you forever}}