[bksvol-discuss] Re: List managers and screening for staff--and OT's
- From: "Janice Carter" <Janice.C@xxxxxxxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Wed, 26 Apr 2006 12:19:49 -0700
What will John be doing (now that he has two days and 3 hours under his belt)?
First, this list belongs to the Bookshare.org Volunteers. Kellie, and now
Gerald, do a great job of guiding the conversations to be more constructive.
They are a great help in guiding the new volunteers. John is not a
replacement. He's an addition. As Jennifer Sutton drives changes needed to
get consistent book quality going forward, John will be able to communicate how
that impacts you. More important, John will be able to communicate your issues
and challenges to Jennifer and the others working on Bookshare.org.
The addition of Jennifer and John will free up a lot of time for Gustavo to get
back to his original roles, one of which is Digital Rights Management of all
books published at Bookshare.org.
Who looks at what lists?
John will receive each and every message so your courtesy in using OT (off
topic) in your Subject Heading will help all of us be more efficient.
Jim, Gustavo receive Digests.
Janice will decide later.
Finally, for those of you who are unsatisfied for whatever reason, my direct
numbers are below.
Thanks again for everything.
Janice Carter
Director, Literacy Programs
Benetech
480 S. California Ave., Suite 201
Palo Alto, CA 94306-1609 USA
(650) 475-5440 x122
(650) 759-5828 cell
(650) 475-1066 fax
janice.c@xxxxxxxxxxxx
www.benetech.org
The Benetech Initiative - Technology Serving Humanity
A Nonprofit Organization
-----Original Message-----
From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Cindy
Sent: Wednesday, April 26, 2006 11:10 AM
To: bksvol-discuss@xxxxxxxxxxxxx
Subject: [bksvol-discuss] List managers and screening for staff--and OT's
Plus he doesn't need to see the personal exchanges,
which those of us who feel like family still continue
to post, and I'm sure will continue. You list managers
can screen those and just forward the ones necessary
for the staff to see.
It would be helpful, though, to you and others who
aren't interested in personal exchanges, to remember
to put OT and to change the subject headings, as
Pratik requested. I know it takes some effort to
remember that, because I forget, too, but lack of that
info is one reason Guido is not longer here, and I
miss him and his sense of humor.
Cindy
--- Gerald Hovas <GeraldHovas@xxxxxxxxxxx> wrote:
> Robin,
>
> No, the staff doesn't read every single message on
> the list. That's why
> they have list monitors. I read every message and
> forward the ones which
> require the staff's attention. It's my
> understanding that Jana is reading
> every message as well since she is also a list
> monitor. Kelly was a list
> monitor for roughly three years before I took over
> for her back in July and
> still fills in for me when I'm out of town.
>
> It's my understanding, though, that Janice, Gustavo,
> Jennifer, and even Jim
> do subscribe to the list. Jim has said that he gets
> it in digest mode at
> the end of every day, and I believe Janice is about
> to switch to this method
> now that John has been hired.
>
> Speaking of John, he's supposed to be taking over
> the day to day handling of
> the list for Janice and Gustavo, so I expect to see
> more activity on the
> list by a staff member shortly now that we have a
> Customer Support Manager.
> I'm still waiting to find out if John will be
> reading every single message
> or needing list monitors, though. I suspect that he
> will at least need
> someone to help answer questions for the immediate
> future, and it's possible
> that he may continue to use list monitors since we
> aren't the only
> customers he has to support.
>
> HTH
>
> Gerald
>
> -----Original Message-----
> From: bksvol-discuss-bounce@xxxxxxxxxxxxx
> [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On
> Behalf Of Robin Mandell
> Sent: Wednesday, April 26, 2006 7:30 AM
> To: bksvol-discuss@xxxxxxxxxxxxx
> Subject: [bksvol-discuss] Re: Jake's List: Books
> added to collection as of
> April 25
>
> Question:
>
> A lot of people address question to the bookshare
> staff through the medium
> of this list. Do they read it? And, even if they do,
> I doubt they can keep
> up on a daily basis.
>
> A comment about the books which were added to the
> collection yesterday. I
> know a lot of people are probably frustrated that
> books which have been
> languishing ont he queue haven't been added, but I
> personally was pleased
> to see that a lot of current books were added to the
> collection. This is
> very important. Access to current books is something
> blind people did not
> have before the advent of electronic media.
>
> At 02:37 AM 26/04/2006, you wrote:
> >Below are the books listed on Jake's site as having
> >been added to the collection since Elect Mr.
> >Robinson--presumably added April 25.
> >
> >The only two that were on my Administration Queue
> list
> > are the first two. I assume, therefore, that
> those
> >books were validated and uploaded since the last
> >Marissa's List publication and by people who don't
> >subscribe to this list or post on what they're
> working
> >on on this list.
> >
> >Gustavo, I think it would really make volunteers
> feel
> >a lot better about the work they're doing if you
> could
> >somehow approve from the beginning of the list,
> the
> >books that have been sitting on it the longest,
> >instead of the more recent books. At the rate
> people
> >keep validating and uploading books for approval,
> >neither you nor John will get to the books that
> have
> >been sitting in the queue for a long time. Is there
> >any way that can be done? Some people, excellent
> >volunteers, are getting discouraged and talking of
> >dropping out, and it would be a shame to lose them.
> >
> >Cindy
> >
> >__________________________________________________
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> >put the word 'unsubscribe' by itself in the subject
> line. To get a list
> >of available commands, put the word 'help' by
> itself in the subject line.
>
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>
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