[bksvol-discuss] Re: FW: Re: who we are
- From: "siss52" <siss52@xxxxxxx>
- To: <bksvol-discuss@xxxxxxxxxxxxx>
- Date: Thu, 16 Mar 2006 01:22:19 -0600
A toy? What did she give you, Carrie???
Curious minds want to know. <lol>
Sue S.
----- Original Message -----
From: "Janice Carter" <Janice.C@xxxxxxxxxxxx>
To: <bksvol-discuss@xxxxxxxxxxxxx>
Sent: Wednesday, March 15, 2006 7:38 PM
Subject: [bksvol-discuss] FW: Re: who we are
> Janice made a huge mistake. When writing the update Monday night - I
forgot to add the #1 Geek representing Volunteers of Bookshare.org - Ms.
Carrie Karnos! Imagine someone with the patience to work with all of you,
me, and Gustavo, and still manage to produce so many quality books for
Bookshare.org.
>
> I gave her a toy as a small token of apology and appreciation.
>
> Janice
>
>
> -----Original Message-----
> From: Janice Carter
> Sent: Monday, March 13, 2006 10:33 PM
> To: 'bksvol-discuss@xxxxxxxxxxxxx'
> Subject: RE: [bksvol-discuss] Re: who we are
>
> Thanks Pratik for sharing your observations about the challenges of
Bookshare.org and the information that is sometimes confidential to the
running of a business. However, a lot of the questions can be answered and
will hopefully give the list a sense of what everyone's accomplished over
the past four years.
>
> The non metric answer to "who we are" is that we are an incredibly strong
brand in the blind community. Schools, Departments of Rehab, Schools for
Blind, etc. are finding out about us slowly (as they are also resource
constrained). Reason we go to so many conferences even though we are short
staffed is because that's the most efficient sales channel to reach DSS
offices, teachers, and parents who should know about a service that provides
such a rich collection of content.
>
> The answers to some of the list's questions are:
>
> 1. We have close to 4,000 subscribers.
> 2. Over half are students. The student population has doubled over the
last year. The school program began two years ago.
> 3. Haven't kept records of how many members are vision impaired, mobility
impaired, or learning disabled (those folks who qualify to join
Bookshare.org).
> 4. We have over 26,000 books.
> 5. We have 125 newspapers from 39 NFB funded states plus Washington DC.
> 6. Regarding retention, we began sending quarterly emails to those folks
who don't renew. The answers were varied - including "I forgot." The
results of these emails are guiding the redesign of our website, the quality
of our content, and the clarity of our messaging.
> 7. Top Ten downloads over the history of Bookshare.org included five
Harry Potters, The Da Vinci Code (Brown), My Life (Bill Clinton), The Broker
(Grisham), Holy Bible, New International Version International Bible Society
Editors, and The Last Juror (Grisham)
> 8. A not-statistically-valid observation was made a few weeks ago when I
asked the gentleman who runs our network why Bookshare.org was so slow (I
was trying to answer one of these posts). It was because it was the
President's holiday and for several hours, folks were downloading books at
the rate of 1+ per minute. That was a very cool metric.
> 9. For the past six months, we have had a group of long term members who
have a fairly deep understanding of technology, the internet, and the slow
process of writing software. This group was asked to help Bookshare.org
staff know the needs of the volunteer community. We can't answer every
question and every email. That is the purpose of the list. But we
definitely needed a few voices to listen to as well as guide the engineering
and operations staff at Bookshare.org as we grow. The group includes
Pratik, Rui, Guido, Gerald, Jake, Kellie, Gustavo, me, Dave Offen, and soon
Jennifer Sutton. We've only had a few conference calls as we couldn't get
started without funding.
>
> We haven't answered all of your questions because we don't have some of
the answers. And it's very hard for us to measure that tremendous feeling
of satisfaction when a parent or teacher or member approaches our booth to
let us know the impact Bookshare.org has had on a child or student, etc.
>
> If you have suggestions for what you think could or should be measured for
the Bookshare.org of the future, please send to me at Janice.c@xxxxxxxxxxxxx
>
> Finally, as the great orator, Pratik Patel stated earlier..... It will
continue to take time.
>
>
> Janice Carter
> Director, Literacy Programs
>
> Benetech
> 480 S. California Ave., Suite 201
> Palo Alto, CA 94306-1609 USA
>
> (650) 475-5440 x122
> (650) 759-5828 cell
> (650) 475-1066 fax
>
> janice.c@xxxxxxxxxxxx
> www.benetech.org
>
> The Benetech Initiative - Technology Serving Humanity
> A Nonprofit Organization
>
>
> -----Original Message-----
> From: bksvol-discuss-bounce@xxxxxxxxxxxxx
[mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Pratic Patel
> Sent: Monday, March 13, 2006 6:41 AM
> To: bksvol-discuss@xxxxxxxxxxxxx
> Subject: [bksvol-discuss] Re: who we are
>
> Mike et al,
>
> Because of the exponential pace of technology growth, we seem to have
> different expectations from organizations such as Bookshare in terms of
how
> quickly it grows. Some informal economic analysis I have performed
suggests
> that the employment rate among the U.S. blind population has not radically
> changed since he 1960's. It is difficult to attract blind users and
> individuals who do not have the means to pay for the excellent service
that
> Bookshare provides. Unfortunately, Bookshare is also faced with the
> attitudinal barriers among the blind population--at least a part of the
> population that believes in receiving free services.
>
> The fact that Bookshare is not willing to share their user base
information
> does not, by any means, suggest that the base is small and insignificant.
> Perhaps the threshold of information that you consider sufficient for
> Bookshare to divulge its subscription base is not the same as what the
> Bookshare advisory Board considers sufficient. Let's also consider, RFB &
> D, for instance. I have never heard anyone from RFB & D provide the type
of
> numbers and information that is being requested. As a governmental
agency,
> NLS does provide this type of information. But you will have to dig hard
to
> find the data.
>
> Organizations such as RFB & D have certainly established their base
> successfully simply because they have been in existence for a long period
of
> time. The comparison between Bookshare and RFB & D is not valid just for
> that reason. RFB & D was established in 1950's if I am not mistaken.
> Bookshare, on the other hand, was established--What, four years ago?
While
> it may seem like a long time to those of us who have been affiliated with
> the organization from the beginning. Relatively speaking, however, that
is
> not very long time. We also have to consider the fact that, when RFB & D
> was established, it had no competition. Bookshare has no such luxury.
And,
> there are some significant challenges for Bookshare when looking at
various
> populations. There are things on the horizon that will change some of
that.
>
>
> Your point about hundreds of hours of work and the effort to make books
> accessible for individuals with disabilities is valid. As a volunteer, I
> can quite understand why you might wish to know whether your efforts are
> really going toward something worthwhile. Let me ask then, what number
> would satisfy you? How many subscribers do you feel Bookshare should have
> in order for the hundreds of hours to be worthwhile?
>
> As I've said before on this list, IT ... WILL ... TAKE ... TIME!
>
> Sincerely,
>
> Pratik
>
> Pratik Patel
> Director, CUNY Assistive Technology Services (CATS)
> The City University of New York
> T: 718-997-3775
> F: 718-997-5895
> E: pratik.patel@xxxxxxxxxxx
>
>
>
>
>
> -----Original Message-----
> From: bksvol-discuss-bounce@xxxxxxxxxxxxx
> [mailto:bksvol-discuss-bounce@xxxxxxxxxxxxx] On Behalf Of Mike Pietruk
> Sent: Monday, March 13, 2006 6:24 AM
> To: bksvol-discuss@xxxxxxxxxxxxx
> Subject: [bksvol-discuss] Re: who we are
>
> Pratik
>
> If Benetech is unwilling to supply some concrete answers, and I can
> understand why they may be unwilling to do so given the reasons you have
> outlined, this would suggest to me that the numbers may be so dismal that
> it wouldn't serve them competitively.
> If that is the case, then this calls to question the worth while of
> spending, as some of us do, hundreds of hours a year in intentionally
> scanning and validating material for BookShare.
> If few people read the books, then time could be better spent elsewhere;
> on the other hand, if many benefit from the books, then the effort is
> definitely worth while and this would encourage others (both sighted and
> handicappted) to offer their services.
> Elizabeth's questions cut to the core of the value of Bookshare to end
> users; and Benetech, if it expects donations both of dollars and time, has
> to be able to address these especially now that the service has been
> around for a number of years.
> I'd suggest that organizations such as RFB&D have established such success
> and longevity as they have successfully demonstrated the value of their
> service to their target audience.
>
>
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