atw: Structure of Error Messages
- From: Kathy Menzel <k.menzel@xxxxxxxxxxxxxx>
- To: "AODC Discussion List (E-mail)" <aodc2003reg@xxxxxxxxxxx>,"Austechwriter (E-mail 2)" <austechwriter@xxxxxxxxxxxxx>
- Date: Fri, 12 Dec 2003 16:31:45 +0930
Hi all
Can anyone recommend a website or offer some advice regarding the
appropriate structure of error messages.
Ideally I'd like a formula that gives specific phraseology. We are writing
for internal application for users who by the most part are experienced
computer and business operators.
I believe we need to always be succinct, and then:-
* state the nature of the problem (always?) including field names
* state the solution (always)
E.g. Transport mode cannot be created. Date range already in use. Change
From and To Dates.
OR can we...
* Describe the error in a way that implies the solution?
E.g. A transport mode already exists for the From and To dates entered.
Can anyone offer supporting arguments for one method over the other.
Thanks in advance for your help.
Kathy
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