>There is (was?) an Australian Standard for the software user documentation process (it was AS/NZS 4258:1994...It may help in the generics, but a doc that is now 13 years old could be out of date with some of the electronic delivery methods. This standard mentions context help, extended help, keys help, help for help, message help, reference phrase help and intelligent help, so it's still pretty helpful. However, yes, new standards are being drafted. I'm a member of the working group that drafts them, so if anyone is interested in contributing to the process, please get in touch! Emails to this address are automatically deleted unread as an anti-spam measure. ************************************************** To post a message to austechwriter, send the message to austechwriter@xxxxxxxxxxxxxx To subscribe to austechwriter, send a message to austechwriter-request@xxxxxxxxxxxxx with "subscribe" in the Subject field. To unsubscribe, send a message to austechwriter-request@xxxxxxxxxxxxx with "unsubscribe" in the Subject field. To search the austechwriter archives, go to www.freelists.org/archives/austechwriter To contact the list administrator, send a message to austechwriter-admins@xxxxxxxxxxxxx **************************************************