Hello, thank you very much for your answer. The button works exactly like the other buttons and I have already performed device restore but nothing was resolved. Apparently you will have to contact customer service. Greetings
El mar. 28, 2023, a la(s) 8:00 a.m., joseph hodge <josephlhodge@xxxxxxxxx> escribió:
Hi I work at APH I’ve heard of when using the Kindel app on iOS this kind of thing can happen. I’ve not seen it personally happen on local mode of the device. Does the button feel any different from the others? i’m thinking maybe it's getting stuck or maybe is starting to go bad. It may be worth contacting customer support. Also maybe just trying a factory reset could help if things don’t feel any different with that button. I can give you the steps if you need.
Joe
On Mon, Mar 27, 2023, 2:45 PM Emilio Bouza <bouzaemilio@xxxxxxxxx> wrote:Hello. This is the first time I have communicated with the members of this list. My name is Emilio and I am very happy to find a space where I can raise my doubts and also be able to answer the doubts of others. I am having problems with my Chameleon 20 device. When I want to read forward, instead of moving to the next line the device jumps two and three lines. This happens sometimes and occurs whether the device is synced to the iPhone via BlueTooth or reading from the Chameleon app. I thank you in advance for your answers.
