[amayausers.com] Re: newbie, continued

  • From: "K Nehmer" <nehmer@xxxxxxxxxxxxxx>
  • To: <amayausers@xxxxxxxxxxxxx>
  • Date: Sat, 27 Feb 2010 09:50:39 -0600

Did the virus protection disable, too.

Kathy
  ----- Original Message ----- 
  From: Roland R. Irish III 
  To: amayausers@xxxxxxxxxxxxx 
  Sent: Saturday, February 27, 2010 9:38 AM
  Subject: [amayausers.com] Re: newbie, continued


  Hang in there Kathy...I'm not a computer geek so I can't help...
  but I remember seeing in the posts on Amaya board something about
  shutting off 'virus protection' before loading the two programs and haven't
  seen anyone replying to you about doing that. I think it's an incompatibility
  between the melco programs and virus catchers.
  Lots of posts on the amaya board that might help-have got to get you into
  that so you can 'search' and go through them!
  Roland


  On Feb 27, 2010, at 10:29 AM, K Nehmer wrote:


    Well, I'm getting a little (ok a lot) less patient than when I started this 
process.  Used this procedure today and the computer didn't care that it was a 
new day--still doesn't work.  Simply put when I start the Amaya OS it tells me 
that I don't have an ethernet connection, restart computer.  How in the world 
can this same message come up on two different working computers???  I hope 
Dorothy is available for a call today................   Anyone else with ANY 
ideas?

    Kathy
      ----- Original Message -----
      From: David Anderson
      To: amayausers@xxxxxxxxxxxxx
      Sent: Friday, February 26, 2010 9:54 PM
      Subject: [amayausers.com] Re: newbie, continued


      Kathy,

      Did the information I sent you work.
      It sounds exactly like the problem we had 4 weeks ago with a customer.
      I was able to run their machine with my laptop, using their cable and 
dongle without a problem, however their new laptop wouldn’t work.
      Re-installing the software using the installation procedure sent to you 
fixed the problem.

      Cheers

      Dave Anderson

      From: amayausers-bounce@xxxxxxxxxxxxx 
[mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of K Nehmer
      Sent: Saturday, 27 February 2010 2:13 PM
      To: amayausers@xxxxxxxxxxxxx
      Subject: [amayausers.com] Re: newbie, continued

      Bought the new cable.  Melco says it can't be the cable because we can't 
even get that far.  The OS simply won't recognize the ethernet port, gives me 
an error message before the OS loads.  Now mind you this is on TWO computers, 
TWO different versions of the software.  Was on the phone with them for 45 
minutes trying everything.  Gonna trying everything again tomorrow with my 
fingers crossed.  If anybody comes up with anything in their sleep, jet let me 
know.............

      Kathy
        ----- Original Message -----
        From: DLCompton@xxxxxxx
        To: amayausers@xxxxxxxxxxxxx
        Sent: Friday, February 26, 2010 5:54 PM
        Subject: [amayausers.com] Re: newbie, continued

        First, look at your cable ends.....are the colors in the same sequence 
when they're side by side (parallel)? If so, you have a standard cable NOT the 
crossover one. Buy a new cable ($20ish).

        Second, if you have a crossover cable, there's no guarantee it hasn't 
been damaged (broken wire) so a new cable can be useful to eliminate the cable 
as a problem.

        Third, make sure you turn your computer on first and start your Amaya 
OS before turning on the machine.

        Fourth, follow the procedures to power-up for the first time.

        ?? - Is this a new computer or a new install of OS OR is this the same 
system the Amaya was connected to before with same cabling.

        Give me a call if you want.

        Dorothy Compton, Owner
        Bee Embroidered
        www.BeeEmbroidered.com
        (916) 635-7467
        Embroidery, Screenprinting, Rhinestones, Vinyl,
        Direct-to-Garment Printing, Engraving (Awards/Recognition)

        In a message dated 2/26/2010 2:54:12 P.M. Pacific Standard Time, 
pineapple@xxxxxxxxx writes:
          No you can get any office depot or any computer store. Do you think  
that is the problem?

          K Nehmer wrote:


          Well, my software is here.  Successfully loade dthe OS but the Design 
Shop Pro + wants my code--and, of course, it's no where to be found.............

          Was told when I ordered the software that it probably was a software 
error when I can't get the computer to recognize the crossover cable--WRONG.  
Still get the message that the Amaya OS is not recognizing the ethernet 
connection.  Is the only place to get a crossover cable Melco?

          Kathy

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