You do not get the regular Tech support. I had to call them with my old machine and you can talk to tech but it takes a lot longer to get through. Dianne D-Stitch Embroidery -----Original Message----- From: amayausers-bounce@xxxxxxxxxxxxx [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of PPI01@xxxxxxx Sent: Wednesday, January 26, 2005 11:08 AM To: amayausers@xxxxxxxxxxxxx Subject: [amayausers] Warranty Renewal I am also in the quandary of the extended service plan. The price seems quite high for the quality of the machines. However if we do not have our machines under warranty are we still entitled to technical support? I doubt it. They have been very valuable to me in the past--Actually saved my orders! Feedback? Debbie Deborah's Delights