I had that problem once. When the tech was out, he pushed the arm downward a little -- a VERY slight bend. For what it's worth (free advice!) Judy =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================