[amayausers] Re: Recall: Re: Design Shop lockup
- From: "Roland R. Irish III" <signman@xxxxxxxxxxxxxxxxxxx>
- To: <amayausers@xxxxxxxxxxxxx>
- Date: Mon, 26 Sep 2005 19:27:13 -0400
Update on my problems...my email was forwarded to a tech specialist at Melco
(not Jeff) who called me less than an hour after I posted it! He was
extremely helpful, went over what we had for current problem with the
freezeup, and we had just taken the step of un installing the program and re
installing it. I mentioned the other problems we had been experiencing, and
he said YES, THEY WERE KNOWN BUGS...and the NEXT UPGRADE would be pretty
much ALL bug fixes! So I haven't been making it up or causing it to
happen...it is just the nature of the type of logos we work with that we run
into these glitches where many people may not. I know I am not experienced
with digitizing-I'm still a newbie after 1 1/2 years playing with it...but
I said UP FRONT to the salesman that we would be pushing it to the
limit...we were NOT a 'cookie cutter' graphic shop. And I 'bought into' his
sales pitch that it would be 'plug and play' to get the Amaya....Yes, I was
wrong-yes, I do not have the experience that the many of you brought with
you when you bought an Amaya, but as a business owner (several in fact) for
over 30 years, I fully EXPECT and DEMAND that for the money we pay, the
COMPANY should stand behind their product! And if their SALES STAFF makes
promises, they should know about it-and stand behind them-or get rid of
them!
Nor should any company get away with making promises time after time after
time about 'release' date of an upgrade...or supplying it FREE as promised,
then back track and deny it.
Upset? YES, I have been...but that's the way I am....and it is how I treat
MY customers-they GET what they paid for and MORE...and I stand by what I
sell them or create for them even when not my fault. Guess that makes me
obsolete...an honest businessman.
But for John, at Melco....THANKS for responding instantly and honestly and
walking me through this one problem...and not once saying 'operator
error'... and for your offer to stay in touch and waiting to hear what
develops next! THANK YOU....
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