Content-Type: text/plain; charset="us-ascii" Content-Transfer-Encoding: 7bit Did you all get this? I only got two responses. One to the list and one off the list... _____ From: John Yaglenski [mailto:john@xxxxxxxxxxxxx] Sent: Wednesday, June 16, 2004 3:36 PM To: 'amayausers@xxxxxxxxxxxxx' Subject: New To The Amaya - Frustrated Hello All- We are new to the Amaya Owner community and are having a difficult time adjusting to this machine. After hearing great things about Melco from someone who had owned the precursor to the Amaya, we decided to look at the new machine and finally, after evaluating our choices best we could, went ahead and bought one.We are now about 2-3 months into trying to use it (and trying is the operative word) and have had nothing but problems. Thread Breaks, Tensioning Issues, and Overall Lousy Sew Out Quality. We talked with tech support a few days ago and they had us make a number of adjustments, while contradicting a number of items that my wife was taught in the Amaya class. The thread breaks have seemed to come down a bit, but we are still very disappointed with the quality of our sew outs. Right now, our $3,000 Brother Embroidery System is kicking the pants off the Amaya. It produces something I feel comfortable giving our clients, while the Amaya doesn't come close. For example, today we ran a design on broadcloth to test it and it sewed out ok (still not as great as the brother, but still good). Then we tested it on pique and the fabric started to show thru. We increased the density to try to compensate as instructed, but then that stiffened the design up so much that it looked just as bad. Is there some magic secret here? The same design on the Brother sews perfect with no problems. Thread and backing wise, what do you all use? I was pretty much told the ARC thread we bought from melco doesn't work best on this machine and we should switch to isacord. Do you all double up on backing on t's and polo's or single sheet it? Tear Away or Cut Away? Also, is there a sewing speed or speed range at which this machine works best? I am guessing you all have had possibly similar experiences when you first started with the system and hope you can offer some advice before we decide to sell this on eBay and move on. Seriously, we are almost at that point. $15,000 was a lot for us to invest and we really had hoped for professional results out of the box. I can't tell you how depressed we are at this point and are ready to throw in the towel, and write this off as one huge mistake. We are about ready to see if I can just pay someone to come to our house, see if we can get all this resolved. If we can't after that, I'm done. I really don't like giving up... It's not in my nature, but this journey has been a lot more than I ever bargained for. Thanks In Advance- John - - - - - - - - John Yaglenski Levelbest Embroidery I: <http://www.levelbest.com/> www.levelbestembroidery.com P: 240.422.1321 F: 781.998.6473 This e-mail message and any attachments are confidential and may be privileged. If you are not the intended recipient, please notify Levelbest, immediately -- by replying to this message or by sending an e-mail to <mailto:john@xxxxxxxxxxxxx> john@xxxxxxxxxxxxx -- and destroy all copies of this message and any attachments. Thank you. -- Binary/unsupported file stripped by Ecartis -- -- Type: image/gif -- File: embroidery.gif