Hello, Greenwing has just posted in the Business 101 forum of AmayaUsers Discussion Boards under the title of Terms and Conditions. This thread is located at http://www.amayausers.com/discussion/showthread.php?6017-Terms-and-Conditions Here is the message that has just been posted: *************** One thing I have made sure is well known to any customer bringing in items for embellishment. Is that we will not guarantee replace or repair damage to items we do not provide. Frankly we have never had a problem in this. But a family member has and it cost them dearly. So before we take anything in for embroidery we inform and have the client sign they accept the responsibility and liability for any work on items they provide. Before I started my business I was doing small jobs. a women who had a beautiful coat she had free motioned embroidered a beautiful tribute to her husbands recently passed best friend (dog). it was a full jacket back fall design of three dogs playing in a field along a woods. BEAUITFUL!! I must say.. She asked that I embroider the dogs name and a sentiment. around it. I said I would. about half way through a NEEDLE BRAKE!!!! it kept stitching and drilled a 3/8th inch hole in the jacket. I had know Idea what I was going to do. she had over 200 hours of freemotion time in this thing!!! after this I have made it clear they are the ones that accept the responsibility. Note I never told the women about the hole. I carefully looked at her design and digitized several very small leaves to match hers in the design and over lapped them on the lettering so it looked like the lettering was intergraded in her design. SHE LOVED IT and paid me more then quoted as she saw how I knew how much this meant to her to make it special. She saw it as love I knew it to be a close call and dumb luck. it could have gone the other way.... *************** =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================