This message was posted by The Embroidery Hoop on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/1/127.html#000001 This happened to me when I first got my machine. I called Colorado and they told me to reach in the back center there is a long rod that goes fromk back to front turn this till the needle and holder comes back up. You may need to use two hands to do this.. I just got back from classes in NJ and it is well worth going, we had a wonderful teacher John who explained every thing in easy to understand terms. good Luck =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================