Yea for extended service! In my area, we're out one tech (due to health) but the tech from So. Cal saved me. Sam drove up from the LA area and arrived around 4:45pm. By 5:30, my machine was all fixed!!!!!! It seems the handle on the clamp was just a bit too high and slightly bumped the needle bar causing only a few needles to fall (I am trully fortunate no major damage was done requiring parts). I finished the totes and will be able to deliver them to the church at 7:30am. I want to thank Sam and Melco service for helping. The moms getting these as gifts won't ever know what it took to get them made, but I will. Happy Mother's Day! Dorothy Compton Bee Embroidered _www.BeeEmbroidered.com_ (http://www.beeembroidered.com/) (916) 635-7467 Rancho Cordova, CA In a message dated 5/11/2006 2:43:15 PM Pacific Daylight Time, DLCompton@xxxxxxx writes: Hi, I need some help....my one machine just decided to give me a problem (of course with 19 more Mother's Day totes to do by tomorrow):. Here's what happened: Using slim clamp, adjusted needle placement to sew. Thread drifted off to the left on the roller (I tend only to have this problem in the afternoon when its very hot in the garage, i.e. 95). Machine stopped with Bobbin break error (even though its the top thread). Instructed machine to trim and then advance as if it had an applique (to allow me to trim the threads. In trimming, I noticed I was getting stuck by a needle....then I saw that 2 or 3 of the needles had just dropped down and although they would go up, they would not stay. OK, so I re-set the hoop (I'll worry about aligning later), still needles down. Reset design. Turned machine off and on.....carriage moved to needle 16 with grinding sound. Removed clamp. Turned machine off and shut down software--restarted with same grinding. Went into maintenance--can't do any head (up, down) command--I get a color index error. Any ideas? I'll call melco right after I pick up my kids from school (its. 2:45pm here). I need my machine!!!!!! I'll be back by 3:15pm if any one wants to call! Dorothy Compton Bee Embroidered _www.BeeEmbroidered.com_ (http://www.beeembroidered.com/) (916) 635-7467 Rancho Cordova, CA =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================