When you insert the dongle, the computer should recognize the dongle and you should first install the drivers for the dongle. I had this happen to me once, since the drivers are very specific for the particular device. Best Regards, Veena Viswanath Iris Embroidery www.IrisEmbroidery.com (510)-226-6171 -----Original Message----- From: amayausers-bounce@xxxxxxxxxxxxx [mailto:amayausers-bounce@xxxxxxxxxxxxx] On Behalf Of Body Cover Sent: Wednesday, April 05, 2006 3:30 PM To: amayausers@xxxxxxxxxxxxx Subject: [amayausers] Re: (No Date: Wed, 5 Apr 2006 15:29:47 -0700 I have found that I only have the computer recognize the dongle if it's plugged into the back of the computer, and not into any of the front extension ports or a hub. It may help? Ron Vinyard Body Cover / Magic Stitches 1-888-435-0176 541-471-1504 Fax 541-471-0427 420 SW H Street, Grants Pass, OR 97526-2532 info@xxxxxxxxxxxxxxxxxxx www.bodycoverdesign.com ----- Original Message ----- From: "Kesavan" <kesavan@xxxxxxxxxxxxxx> To: <amayausers@xxxxxxxxxxxxx> Sent: Wednesday, April 05, 2006 2:41 PM Subject: [amayausers] > Got my Amaya XT. I have assembled it. I pluged the dongle into the puter and > installed it. I am trying to load the os software on my computer and it > says security device missing. Do I have to plug the machine into the hub as > well for the software to load. > > Thanks in advance > > Anand > > > > >