This message was posted by Juli in Kona on AmayaUsers.com. PLEASE DO NOT REPLY VIA EMAIL. Instead, respond to the thread on the WEBSITE by clicking here: http://www.amayausers.com/boards/ultimatebb.php?/topic/1/606.html#000011 Off hand I'd say that the red roller is being prevented from going down all the way. So, what is stopping it? Did you check the little black cover? Is it installed properly? You could take it off all the way and see if the red roller goes all the way closed then. If it does, then it is the black cover that is the problem. Just try installing it again. Those little buggers are sometimes hard to get to snap into place. I call my husband to come help if that happens, and he can do it in a snap (excuse the pun.) Juli in Kona =========================================================== The AmayaUsers Mailing List Website: http://www.amayausers.com Discussion Board: http://www.amayausers.com/boards Subscribe/Unsubscribe: http://www.amayausers.com/list ===========================================================