Hi Admit it, we've all sat there, silently fuming, while an idiot message tells you your call is very important ( yeah? so why am I paying to listen to bloody Greensleeves for fifteen minutes? ) well don't bottle it up - vent! http://www.theregister.co.uk/2012/11/23/tech_support_magic_word/print.html Does it work? ( shrug ) If it doesn't at least you've let off some steam! G From Bridgerule in glorious Devon, England. ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq