hi i think that's what they're called, you have them on each edge of your page or screen and you can use the mouse to pull the slider up or down or from side to side to move up or down a document or web page etc, could they be slider bars? any how, they're not appearing on all web pages on my mothers laptop and i've no idea what to tell her to get them back, we did a restore and that corrected some of it but not all, does anyone know what i'm talking about and how to get them back on all web pages etc for her? trace