Hi
I know that rnib in general are restructuring for example
they now run the cliffden hotel and they are restructuring
and there is a lot of discontent there, I think it will be
the same across the board. I really don't know what is
happening to rnib.
Regards
Adrien
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx
[mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of David Griffith
Sent: Monday, December 29, 2014 3:19 PM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: r n i b disgust me
There does seem to be something seriously amiss with the
RNIB this year. The problem used to be one of good
intentioned amateurism and cock ups but something more
serious seems to be happening now. I know that they are
operating in a difficult environment but the basics seem to
be going out of the window. I do not know if this is
restructuring or or a failure of leadership.
For myself apart from the Overdrive shambles I have had to
make 2 formal complaints in respect of a product return in
the last 6 weeks and I am still no clearer as to when I will
get my product replaced/repaired. A third complaint in
respect of the same issue will have to go in this week which
is very tiresome.
The inability of the RNIB to respond even to formal
complaints in respect of service failure is particularly
concerning.
At least you got what seems a sensible supervisor to contact
you so i hope there is a positive outcome for you at least.
David Griffith
On 29 Dec 2014, at 10:40, Hazel Darvell
<witch.hazel66@xxxxxxxxx> wrote:
Janet many thanks for your opinion.
I have had the superviser call back and he was not a happy
bunny on the marketing departments decision not to put the
instructions on audio and has taken this to higher
management.
Once again we are bottom of the barrel but we will
overcome.
Hazel
On 29/12/2014 10:08, Janet Bell wrote:
Hi Hazel
I got the instructions from bt and they were not that
helpflul for a totally blind person, and one more thing I
didn't like the powertel phone, I thought the instructions
were a lot of waffle and I didn't really like the phone
itself.
Janet
-----Original Message----- From: Hazel Darvell
Sent: Monday, December 29, 2014 9:52 AM
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] r n i b disgust me
Once again this organisation excel in not providing the
service for
people they claim to help.
I wanted to buy the BT 4500 cordless phone with
answerphone but was
told they don't provide any audio instructions.
If I want these I have to call BT.
It is my choice when setting anything up to follow by
audio instructions
so why sell this when the majority of their customers are
visually impaired.
I have requested a call from one of the supervisers and
wonder what
excuse they will come up with.
Needless to say I did not buy the product.
Hazel
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