[access-uk] Re: problem with pdf file

  • From: "Eleanor Burke" <eleanorburke@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Mon, 9 Nov 2009 20:20:22 -0000

No I have not seen the file so you are more than welcome to resolve this issue for Jim. I am simply surprised as ne who receives so many PDF files from the Open University that one would have a security issue. ----- Original Message ----- From: "Hussein Patwa" <accessuk@xxxxxxxxxxxxxx>

To: <access-uk@xxxxxxxxxxxxx>
Sent: Monday, November 09, 2009 8:15 PM
Subject: [access-uk] Re: problem with pdf file


Hi,

I do not think the protection failure is due to accessibility settings. If this is happening as soon as you open the file, the accessibility check may
not have had time to run if not set to automatic.  Most likely it is a
security issue.  This can be fixed.

IF you wished to send me the file off list, I too would be happy to look
into it for you.  Alternatively, if Eleanor's already been able to get to
the bottom of the problem, that's grand.

_______________________________________
Have a pleasant day,

Kind Regards and Best Wishes,

Hussein.

Hussein Patwa
Tel: 0789 47 595 62 (UK)
Tel: +44 (0)122 4433 954  (SIP)
Skype: patwaspotterfan2
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-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On
Behalf Of jim mcauslan
Sent: Monday, November 09, 2009 7:05 PM
To: access-uk
Subject: [access-uk] problem with pdf file

Hi List,

I received a pdf file from the open university but when I go to open it
I
get an "alert, protection failure" message.  Does anyone know what this
problem is and how I can access this file?

Jim McAuslan from sunny Findhorn
jim.mcauslan@xxxxxxx
minds are like parachutes
work best when open

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