BTW, if it is part of a conversation, you need to right arrow to open all the messages in that conversation. In other words, my two reply's will be grouped under your original message but you won't see mine until you expand the conversation. Bit of a mute point if you don't already know to do this as you won't find out how to without doing so. Hmmmm..... might need a seperate thread to reply. Cheers Barry _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Barry Hill Sent: 13 October 2010 5:47 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: getting a strange message can anyone help You've got your view set to group by conversation. If this is hotmail, apparently they have recently changed to this view as default. Cheers Barry _____ From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Fran Holman Sent: 13 October 2010 5:42 PM To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] getting a strange message can anyone help As I'm reading emails I am getting the message collapsed it does not seem to be affecting the emails they are reading ok just a bit annoying.