Ok, go here for the password reset page. http://bt.custhelp.com/app/answers/detail/a_id/8517/?s_cid=con_FURL_password And click on reset my password online, answer the questions, and you should be away. If you have more than one email account, you have to repeat the process for each email address. Hth.Hope to hear from you soon. From Martin. Email: m.wilsher@xxxxxxxxxxxxxxx my blog about serious issues: adult brown bear lying on his back, paws in the air. http://bigpawedbear.livejournal.com/ my less serious blog, brown bear cub lying on his back with his paws in the air from http://www.tmurphywild.com/ read a view of the world from a bear's eyes, a bear cub's blog at: http://bigpawedbearcub.livejournal.com/ my skype name dobbinequine follow me on Twitter: www.twitter.com/BigPawedBear photo of a polar bear lying on his back in water, with his paws in the air. personal Website: http://www.martin-wilsher.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of David Weston Sent: 21 January 2012 14:59 To: access-uk access-uk Subject: [access-uk] bt pass word Hi, It has now become a daily problem with me to lose my bt connection when I am downloading my emails. I have tried to go onto the btyahoo site, but it is impossible with speech. So there I am not able to reinstate my pass word. I spent over an hour yesterday with BT, they changed my pass word, but today I lost my pass word again. If their is any one how can tell me how to reinstate my pass word I would be very grateful. Also if any one has a BT email address to I can write to them about this reackering problem, I would be grateful. David Weston.** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** unsubscribe ** For other list commands such as vacation mode, click on the ** immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq] ** or send a message, to ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq