I should add, that this is after doing a re-format thus a clean install of Windows, so whether something has changed in the Update utility (which I find hard to imagine) I don't know. I've never had this trouble before. The only other thing I can think of is the Del Factory Image Restore has somehow become corrupt, in which case I'll need to get onto their Tech Support. Also, determining whether or not its a JAW issue is proving somewhat difficult. I'm no expert, but I'm struggling to establish a link between JFW 13 and Windows Update...uness of course it could be to do with display drivers. Sorry for the rather long-winded message!:) Mark ----- Original Message ----- From: Mark Matthews To: access-uk@xxxxxxxxxxxxx Sent: Saturday, November 24, 2012 7:37 PM Subject: [access-uk] Weird Windows Update problem Hi Folks, I've got a weird problem in that I go to install Windows Vista Service Pack 1, and I just seem to be going round in circles. I accept the Lisence Agreement, and press Install, then later on I find myself back at the agreement screen. I accept it again, then get a message saying all updates have been successfully installed. There's no error message or anything! Also, JFW has been behaving very strangely in the Windows Update utility lately. If I tab around the various controls, JAWS appears to crash for no reason, again with no error message. I can press the Install button, and updates have until now been successfully installed, but that still doesn't explain the JFW issue. Running Vista 32-Bit. I realise this isn't a lot of information to go on, but finding it at the moment appears to be a bit of a task. Mark