[access-uk] Re: UK Mobile Phone Service Providers in 2014: Experiences, suggestions

  • From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
  • To: <access-uk@xxxxxxxxxxxxx>
  • Date: Sat, 27 Sep 2014 23:19:05 +0100

Hi,

Yeah but you have to go to the shop.  This particular customer wanted to be
able to just phone up and give a credit card.  No vouchers, no going to the
shop.  So he went back to Vodafone.  Daft that Giffgaff don't let you, but
O2 do.

All the best

Steve

--
Computer Room Services
77 Exeter Close
Stevenage
Hertfordshire
SG1 4PW
Tel: +44(0)1438-742286
Mob: +44(0)7956-334938
Fax: +44(0)1438-759589
Email: steve@xxxxxxxxxxxxxx
Web: http://www.comproom.co.uk

-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Carol.Pearson29@xxxxxxxxxxxxxx
Sent: 27 September 2014 17:32
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: UK Mobile Phone Service Providers in 2014:
Experiences, suggestions

Steve, Mo and all,

Mike uses Carphone Warehouse, just up the road, and they're always willing 
to top up for him. In fact I did it last Saturday so that I could get my 
hands on an iPhone 6 for a look!

Carol P

----- Original Message ----- 
From: "Steve Nutt" <steve@xxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>
Sent: Friday, September 26, 2014 2:18 PM
Subject: [access-uk] Re: UK Mobile Phone Service Providers in 2014: 
Experiences, suggestions


> Hi Mo,
>
> Giffgaff is a great option, but be aware that you can't top up without
> Internet, unless you buy Giffgaff vouchers.  I found this out the hard way
> when I gave a Giffgaff sim to a customer who is not Internet savvy.  She
> didn't like it because she couldn't top up with a credit card, you have to
> go buy a Giffgaff voucher.  This is silly, considering you can with O2.
>
> The top up number is 43430, but again, you have to buy a voucher before 
> you
> can top up.
>
> Otherwise, I love Giffgaff.
>
> All the best
>
> Steve
>
> --
> Computer Room Services
> 77 Exeter Close
> Stevenage
> Hertfordshire
> SG1 4PW
> Tel: +44(0)1438-742286
> Mob: +44(0)7956-334938
> Fax: +44(0)1438-759589
> Email: steve@xxxxxxxxxxxxxx
> Web: http://www.comproom.co.uk
>
> -----Original Message-----
> From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf 
> Of
> Mobeen Iqbal
> Sent: 25 September 2014 11:01
> To: access-uk@xxxxxxxxxxxxx
> Subject: [access-uk] Re: UK Mobile Phone Service Providers in 2014:
> Experiences, suggestions
>
> Hello Matt.
>
> The below is just my experience, it'll be interesting to see what others
> come back with. recently, i moved house and the signal in the
> lincolnshire countryside wasn't great at all. i'd been with o2 since the
> 90's, and always found them to be fantastic in terms of customer service
> and accessibility, it helps that they have a dedicated accessibility
> team to improve things like the website etc. i've never had any problems
> when administering my account online, and its very easy to administer
> multiple accounts if you have family members with other contracts but
> you're paying the bills. Tesco's website account manager is also ok, my
> brother's contract is with them and i can highly rate their customer
> service response times as well as the level of helpfullness. not to
> mention the fact that you can claim plenty of club card points in
> various ways. Giffgaff could also be an option for you. i've used them
> in the past, and generally found them to be ok but all the support you
> receive is web based. you can't speak to someone and they use the o2
> network, so they weren't an option for me. I proceeded to obtain sim
> cards from all the major networks to find out which had the best
> coverage across the county, as well as looking on the network coverage
> checkers for each provider. I also called customer services for each
> provider and put them through their paces, buying contracts, cancelling
> contracts, etc. O2 came out on top, which i found consistent with online
> surveys they're always winning awards a long with tesco, but
> unfortunately they only cover around 90% of the UK and they weren't an
> option for me. I then tried three. their customer service is based in
> India. they're ok for the most part, but i found that while on pay as
> you go with them, sometimes you'd send texts and they wouldn't arrive
> until days later. that could've been a glitch but this went on for weeks
> as my brother was with them. we tried different phones and different
> message center numbers all to no avail. they're very easy to sign up
> with though and coverage is OK in most areas, i'd double check your area
> before hand. the website account manager is very easy to use and
> displays all your account information in an easy layout.
>
> Vodafone came next. coverage wasn't that great in my area, and i had
> some bad experiences with customer services unfortunately. they'd leave
> me holding for ages if they didn't cut me off, and when i'd try and top
> up my sim card, the card would be fine in terms of funds/expirey etc but
> i'd more often than not get transfered to customer services as the
> automated service would refuse to accept my card details. i also found
> the website not to be fantastic in terms of useability. they were also
> rated worst for customer service in a survey conducted not long ago by
> offcom.
>
> Next i decided to try the last network, EE. on the hole, my experience
> has been pretty good with them. they may not always have the cheapest
> deals, but you can't go wrong in terms of coverage. the network has been
> very good when i've been travelling over the UK, certainly on a 3G
> connection. i haven't been to London so can't comment if the network
> congestion is bad down south, but in terms of customer service they're
> ok. most of its based in the UK, and if you don't mind holding for a bit
> then you eventually get through to someone who can resolve your issue.
> the website account manager is also quite useable, and they're the only
> UK network offering shared plans for families, ideal for me. i'm paying
> £39 a month for unlimited calls and texts, 20GB of data and each extra
> sim costs me £12 and i can have up to 5 on my plan. the others then
> share my data allowance. not bad when you consider the amount of data
> and a motorola moto G 4G thrown in for free. the sims you receive are
> also 4G compatible so no matter what kind of handset you have it'll work
> using the best connection possible in your area. virgin are also worth
> looking at. i haven't used them but they use the EE network and i've
> heard good things about their customer service. This is just my
> opinion/experiences, i hope they help you in making a decision. I dare
> say that others have had bad experiences where i've had good ones, the
> best thing you can do is take them for a spin your self. my priorities
> have always been customer service and coverage. if i can be of any
> further help, please don't hesitate to drop me a note either on or off
> list and i'd be more than happy to go in to more detail on any of the
> above providers. telecoms is always something i've had a keen interest
> in, and whenever a new provider comes a long, i like to take them for a
> spin to see what they're like. i must remember to try out the Co-Op next.
>
> all the best,
>
> Mo.
>
> On 25/09/2014 09:04, MJ Williams wrote:
>> Dear all,
>>
>> I am shopping around for a good-value iPhone package. So, your
>> experiences of dealing with mobile phone companies (operating in the
>> UK).  What to look for, what to avoid.  vodafon used to give you a
>> free screen reader with your handset; everything else about them left
>> a lot to be desired.  Is Orange / EE the best or the worst in terms of
>> customer support? You just don't know who to believe, a lot of people
>> on both sides of the divide.  I am hoping that in the relatively
>> collegiate atmosphere of Access-uk we are better able to keep the
>> discussion basically factual and therefore objective *smile*
>>
>> Over to you folks.
>> Cheers, Matt
>>
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