Hi Jackie,
Try going into Settings, Devices, select your Move and make sure that the
language is set to English UK, it sounds like it isn't.
All the best
Steve
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx <access-uk@xxxxxxxxxxxxx> On Behalf Of Jackie
Brown
Sent: 06 February 2020 13:06
To: access-uk@xxxxxxxxxxxxx; 'BCAB Discussion List' <bcab@xxxxxxxxxxxxxxxxx>
Subject: [access-uk] Sonos Move query
Apologies for this long-winded cross-posting, but perhaps anyone with a
Sonos Move could help me solve a query before I contact Sonos and go through
with them all the things I've tried so far.
I received a Sonos Move for Christmas, and have to say I'm really delighted
with it. I had no difficulty setting it up and connecting it to my existing
system. I opted for the Alexa service because I just can't connect it to
the Google service on my iPhone with VoiceOver. I'll park that issue for
the time being as I think I know what prevents you from connecting to the
Google assistant.
All is well except for one really strange anomaly which I just can't fathom.
When I ask Alexa to play a radio station on the Move, she sometimes comes
back with: 'Sorry, I'm having trouble right now, please try a little later'.
This message is in an American female voice. I can go back to her a few
minutes later, and all might be well, and she will play the station I've
asked for, or tell me the answer to the question I've asked her. This
happens randomly, and it is infuriating when I want to listen to something
from the Sonos Move and she doesn't play ball. Yet I am connected to the
service, and my other Alexa devices are working when Alexa goes walk-about
on the Move. I've checked in the Sonos and Alexa apps, and all seems to be
as it should. There is no particular pattern to it, she just randomly says
'Sorry ...'. If I had it set up incorrectly, Alexa wouldn't speak to me at
all.
So my question is what else might I try? I've reset the Wi-Fi router,
disabled the Alexa Sonos skill and re-enabled it, and got Alexa to find my
Sonos devices. But still this random problem where she seems to lose the
plot persists for no reason I can find. This problem is only related to the
Alexa service, when I have the TV on and want to take the Move to another
part of the house, it works perfectly, it's absolutely brilliant, in fact.
Any help appreciated before I contact Sonos and go round the houses with
them.
Kind regards,
Jackie Brown
Email: jackieannbrown62@xxxxxxxxx
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