Hi, A friend is running Windows 7 Home Premium, JFW 12, Office 2003, and OpenBook 9. Just recently, pressing insert +number pad 3 no longer announces the number of Outlook messages in Outlook, or the number of pages processed in OpenBook. I can't see anything obviously wrong with his settings, but would welcome any thoughts. Thanks, Richard Richard Godfrey-McKay Telephone: 01738-445 880 Mobile: 07791 452 593