[access-uk] Re: Problem with installing iTunes on a Windows XP machine
- From: Tristram Llewellyn <tristram.llewellyn@xxxxxxxxxxxxxxxxxxx>
- To: "'access-uk@xxxxxxxxxxxxx'" <access-uk@xxxxxxxxxxxxx>
- Date: Mon, 10 Jan 2011 10:20:07 +0000
Hello Janet
I suspect it is not iTunes that has the problem but your CD/DVD drive. Have
you tested by sticking in a music or computer CD. Does the drive spin up at
all. If you get no action at all then it may perhaps be the drivers for the
drive are not there you can check in device manager thus:
1 Open "control panel" and choose "system" and then the "hardware" tab.
2 Press SPACEBAR on the "Device manager" button.
3 In "Device Manager" down arrow to find your CD/DVD drive and press
right arrow to open the tree, then press down arrow and you should find your
CD/DVD drive component.
4 Press ENTER and that should bring up its properties. In there it
should tell you whether Windows thinks it is working properly.
If you find that Windows thinks it is working properly I would perhaps not take
it at its word but press ESCAPE and then press the "Delete" key on the CD
device and remove it from the system. Have Windows restart and see if this
will help, it may just be that the drivers need reinstalling which is what that
should do. Otherwise it may be a hardware problem with the drive itself.
Regards.
Tristram Llewellyn
Sight and Sound Technology
Technical Support
www.sightandsound.co.uk
Mail:
Tristram: tristram.llewellyn@xxxxxxxxxxxxxxxxxxx
Technical: Support@xxxxxxxxxxxxxxxxxxx
General - info@xxxxxxxxxxxxxxxxxxx
Phone:
Support line: 0845 634 7979
Sight and Sound Technology Limited is a company registered in England and
Wales, with company number 1408275.
Sight and Sound Technology
Welton House North Wing
Summerhouse Road
Moulton Park
Northampton
NN3 6WD
VAT Number - GB 860 2121 66.
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Janet Tuggey
Sent: 09 January 2011 13:36
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problem with installing iTunes on a Windows XP machine
Hi Andrew, I did uncheck the box for using iTunes as my main media player
when I did this reinstall but it came up with the message about the CD Drive
not being installed.
Janet & Wheat, the silly Shepherd cross
-----Original Message-----
From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of
Andrew
Sent: 09 January 2011 12:07
To: access-uk@xxxxxxxxxxxxx
Subject: [access-uk] Re: Problem with installing iTunes on a Windows XP
machine
hi janet I just installed I tunes on my netbook had no problems but one
thing I noticed that there was a check box saying make I tunes my main media
player, I unchecked this as I like vlc as my media player so what I would do
in your case is do a system restore like you said and uncheck that check box
when you try reinstalling I tunes Hope this works Best wishes Andrew
----- Original Message -----
From: "Janet Tuggey" <janet@xxxxxxxxxxxxxxx>
To: <access-uk@xxxxxxxxxxxxx>; "'BCAB Discussion List'"
<bcab@xxxxxxxxxxxxxxxxx>
Sent: Sunday, January 09, 2011 7:50 AM
Subject: [access-uk] Problem with installing iTunes on a Windows XP machine
> Hi all.
>
> I installed iTunes recently and everything seemed to be OK. Then I
> tried to play the CD I got from the Taste The Apples event run by BCAB
> that I attended and my CD-ROM drive didn't seem to work properly so
> couldn't play the CD.
>
> I uninstalled iTunes and have just reinstalled it and it came up with
> this message as I was installing it, and wouldn't let me continue
> until I'd selected OK.
>
> Message begins:
>
> The software you are installing for this hardware:
>
> DVD/CD-ROM drives
>
> has not passed Windows Logo testing to verify its compatibility with
> Windows XP. (then there was a link to find out why testing is
> important, which I admit I didn't look at).
>
> This hardware will not be installed. Contact your system administrator.
>
> Message ends
>
> So this obviously means that my DVD/CD-ROM drive isn't installed which
> is why it wasn't working and wouldn't play the CD.
>
> But why? iTunes isn't an operating system, so why did it not install
> my CD drive. And why did it need to be installed when it's already
> installed?
> Is
> there anything I can do to overcome this as I have a lot of CDs I'd
> like to be able to play on my PC, but would also like to get to grips
> with iTunes as I now have an iPhone and want to set up an account to
> buy apps?
>
> Even when I uninstalled iTunes the CD drive didn't work because it was
> obviously not installed, so I think the only way I could have got it
> working was to do a System Restore to a point before I installed
> iTunes for the first time.
>
> Help!!! I'm getting very frustrated.
>
> Cheers
>
> Janet & Wheat, the silly Shepherd cross
>
> ** To leave the list, click on the immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
> ** If this link doesn't work then send a message to:
> ** access-uk-request@xxxxxxxxxxxxx
> ** and in the Subject line type
> ** unsubscribe
> ** For other list commands such as vacation mode, click on the
> ** immediately-following link:-
> ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
> ** or send a message, to
> ** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
>
>
> __________ Information from ESET NOD32 Antivirus, version of virus
> signature database 5770 (20110108) __________
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com
>
>
>
__________ Information from ESET NOD32 Antivirus, version of virus signature
database 5770 (20110108) __________
The message was checked by ESET NOD32 Antivirus.
http://www.eset.com
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
______________________________________________________________________
This email has been scanned by the MessageLabs Email Security System.
For more information please visit http://www.messagelabs.com/email
______________________________________________________________________
** To leave the list, click on the immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe]
** If this link doesn't work then send a message to:
** access-uk-request@xxxxxxxxxxxxx
** and in the Subject line type
** unsubscribe
** For other list commands such as vacation mode, click on the
** immediately-following link:-
** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=faq]
** or send a message, to
** access-uk-request@xxxxxxxxxxxxx with the Subject:- faq
Other related posts:
