Thanks Steve, I did this in the end, and got it sorted; thanks for your feedback. - Andy ----- Original Message ----- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, December 15, 2006 11:59 PM Subject: [access-uk] Re: PUK code for old mobile Hi Andy, You won't get it from the automated system at all, you will have to call customer services, and get through to a real person. All the best -- Computer Room Services: the long cane for blind computer users. Telephone Low-call: 08452 606 277 International: +44(0)1438 742286, Fax: +44(0)1438 759589 mobile: +44(0)7956 334938, Email: mailto:Steve@xxxxxxxxxxxxxx Web site: http://www.comproom.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Andy Collins Sent: 15 December 2006 17:36 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: PUK code for old mobile Hi Steve - I called Voda, and their automated system took me so far, from the phone's number, but then said it won't work for Nokia phones, and to follow the onscreen instructions from the phone, and all the phone asks for is the PUCK code, so we seem to be stuck! - Andy ----- Original Message ----- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Friday, December 15, 2006 5:16 PM Subject: [access-uk] Re: PUK code for old mobile Hi Andy, They may not let you do it at all, unless you are authorised to access her account. I couldn't retrieve the PUK code for someone else. But you will certainly need the phone number, at the very least. All the best -- Computer Room Services: the long cane for blind computer users. Telephone Low-call: 08452 606 277 International: +44(0)1438 742286, Fax: +44(0)1438 759589 mobile: +44(0)7956 334938, Email: mailto:Steve@xxxxxxxxxxxxxx Web site: http://www.comproom.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Andy Collins Sent: 15 December 2006 11:14 To: access-uk@xxxxxxxxxxxxx Subject: [access-uk] Re: PUK code for old mobile Hi Steve, she is elderly and gets confused, hence her sticking with this old phone, so if I can help her, by calling Vodafone, what information will they ask for when calling? - Andy ----- Original Message ----- From: "Steve Nutt" <steve@xxxxxxxxxxxxxx> To: <access-uk@xxxxxxxxxxxxx> Sent: Thursday, December 14, 2006 10:11 PM Subject: [access-uk] Re: PUK code for old mobile Hi Andy, To get the PUK code, she will have to ring her phone provider. The PUK code is tied to the SIM, not the phone. All the best -- Computer Room Services: the long cane for blind computer users. Telephone Low-call: 08452 606 277 International: +44(0)1438 742286, Fax: +44(0)1438 759589 mobile: +44(0)7956 334938, Email: mailto:Steve@xxxxxxxxxxxxxx Web site: http://www.comproom.co.uk -----Original Message----- From: access-uk@xxxxxxxxxxxxx [mailto:access-uk@xxxxxxxxxxxxx] On Behalf Of Andy Collins Sent: 14 December 2006 21:22 To: Access-Uk@xxxxxxxxxxxxx Subject: [access-uk] PUK code for old mobile Hi all - Probably a long shot here, but an aging relative of mine is still using an old Nokia phone which I believe is the 5210 [about 6 year old now] and she's locked herself out of it; the screen is asking her to enter a PUK code, and she's no idea what this is, so does anybody here know about these old phones and PUK codes? - Andy ** To leave the list, click on the immediately-following link:- ** [mailto:access-uk-request@xxxxxxxxxxxxx?subject=unsubscribe] ** If this link doesn't work then send a message to: ** access-uk-request@xxxxxxxxxxxxx ** and in the Subject line type ** 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